Shipping policy
Thank you for visiting the Plank & Co website. We are committed to ensuring your orders are processed and shipped promptly.
This Shipping Policy applies to the sale of any Plank & Co hand samples, or any other Plank & Co products purchased directly through the Plank & Co website www.plankandco.com
ORDER PROCESSING TIMES
Canada
● Orders placed Monday to Friday before Noon (12:00 PM EST): All orders placed before noon will be processed and shipped the same business day.
United States
● Orders placed Monday to Friday before Noon (12:00 PM PDT): All orders placed after noon, will be processed, and shipped the next business day.
International (Outside Canada and the United States)
● Orders placed Monday to Friday before Noon (12:00 PM EST): All orders placed before noon will be processed and shipped the same business day.
Please note that business days are from Monday through Friday, excluding holidays. Orders placed on weekends (Saturday and Sunday) or on public holidays will be processed the next available business day.
In addition, order processing times will depend on product inventory of the selected purchased items, holidays, vacations, and sick days of personnel. If a product is out of stock or may take longer to arrive due to variables out of our control, an email notification will be sent to the purchaser.
SHIPPING METHODS & PRICING
Canada
● Orders shipping to a Canadian address will ship with either Canada Post, UPS, FedEx, or another reputable packaging delivery company. The number of options and pricing will be provided during the checkout process. Shipping methods may change, due to inventory availability at specific locations.
United States
● Orders shipping to a United States address will ship with UPS, or another reputable packaging delivery company. The number of options and pricing will be provided during the checkout process. Shipping methods may change, due to inventory availability at specific locations.
International (Outside Canada and the United States)
● Orders shipping outside of Canada and the United States will ship with either Canada Post, UPS, or FedEx and will depend on the delivery address. Some ‘ship to’ locations may not be available. In these cases, please contact your Plank & Co representative or email sales@plankandco.com to process your order.
Please note pricing will vary depending on the location, the size and weight of the package, and the shipping method selected.
DELIVERY TIMES
Delivery times may vary depending on the shipping method selected at checkout and the destination of your order. Estimated delivery times are provided during the checkout process and could be affected by inventory.
SHIPPING CONFIRMATION AND TRACKING
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
RETURNS, CHANGES, AND CANCELLATIONS
For returns, please refer to our Refund Policy.
To change or cancel an order, contact sales@plankandco.com
CONTACT US
If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us at sales@plankandco.com