Refund policy

This Return and Refund Policy only applies to the sale of any Northern Wide Plank & Co hand sample purchased directly through the Plank & Co website (www.plankandco.com)

RETURNS

If you would like to return your unopened item(s), please ship it back to us within 30 days for a full refund (excluding shipping costs). If 30 days have gone by since the purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Return your unopened item(s) to one of the following addresses and email sales@plankandco.com with your order details:

Ship Returns to the following address:

Plank & Co

5930 Lloydtown-Aurora Rd

Schomberg, ON L0G 1T0

Canada

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact sales@plankandco.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@plankandco.com

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item unless another agreement has been made. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.